"...impressed with the capabilities and functionality..."
"When I first saw Darwin XE at NADA last year, I was impressed with the possibilities of a "real time" system. Having implemented your system this past August, I continue to be impressed with the capabilities and functionality of Darwin XE. Everything is just so much easier, so much quicker. There is no redundancy in tasks and every entry is easy to track. The system will provide us with the opportunity to follow our business more efficiently.
"The system will provide us with the opportunity to follow our business more efficiently."
As the initial Chrysler dealer, we were aware that the interface with Chrysler would take some time. I know how hard your staff has been working toward this effort and give them great praise for working so well with my staff the same time. Our last system was quite archaic and Darwin XE proved a challenge for most of the Bradshaw employees. They have worked had to learn this new system, have had many, many questions, just as many suggestions and have spent much time with NeoSynergy staff. Your staff has been excellent. They have represented your company with excellent customer service. They have been personable and professional when my staff has been frustrated. I often use examples of good customer service in my managers meetings, and have used NeoSynergy staff as an example of outstanding, progressive and professional customer relations.
In an environment where expenses continue to rise, Darwin XE allows us to consolidate vendors, utilize an integrated CRM systems and monitor our transactions in a timely and efficient manner. I was actually able to decrease my office staff.
I thank you and your staff for a great DMS system and look forward to working with you for many years. I would highly recommend Darwin XE to any car dealer."
Susan Atkins, President, Bradshaw Chrysler Jeep
Oakville, Connecticut
"...by far the easiest update I have ever experienced."
"I want to thank you and your team for a job well done. Since changing over to Darwin XE this past February your team has far exceeded my expectations. You continue to be there at our beck and call for any and all of our questions and applications. And you know we have many!
"I would be delighted to recommend Darwin XE to any and all potential users."
The updated version that took place in August was by far the easiest update I have ever experienced in the past fifteen years. It was effortless on our part and took all of ten minutes for us to load.
You have responded to small changes from banks, factories, leasing companies, etc., in a most timely manner allowing for no down-time on our end. Your ability to change forms on the fly has saved us on numerous occasions so far.
We could not be happier with Darwin XE or NeoSynergy as our web based system. I would be delighted to recommend Darwin XE to any and all potential users."
James V. Farina, President, Farina Chrysler Jeep
Marlborough, Massachussetts
Darwin XE saves this dealer 69% of former system's monthly charge.
"I wanted to take the opportunity to communicate my great pleasure with NeoSynergy, Darwin XE and your installation and management team.
Without having to leave my dealership, my employees have learned to navigate and understand your system's design very quickly and easily. The learning curve, employee resistance to change and disruption to my business were my biggest fears. All proved to be unfounded.
Prior to Darwin XE, my dealership was running the UCS system. My primary reasons for switching were:
- Reduced system costs (Darwin XE is 31% of UCS's monthly charges)
- The need for all make and model labor times and part master for my Quick Lane.
- The huge savings and benefit from having CRM built directly into my DMS.
- Freedom from the archaic technology and contract agreements that held my dealership hostage.
What I now realize is just how hampered we as dealers are by the legacy system vendors.
That was what I wanted, but I got more. I now have a process-centric system (designed around the workflow of my dealership) that has made my operation better and makes me more money. While there are many specific examples such as improved purchase order control and repair order write up flexibility, my favorite is the ability to accrue reconditioning costs immediately onto vehicles. This one alone is nearly paying for the entire system via improved vehicle costing, recovery from customers in deal quotes and sales commission accuracy.
What I now realize is just how hampered we as dealers are by the legacy system vendors. The Darwin XE system has convinced me that many profit leaks around a dealership take a blend of bad systems and bad processes in order to occur. By imposing a process centric system like Darwin designed around dealership best practices, the bad process stop along with the profit leak. Your system has also convinced me that a dealership management system in the 21st century should be able to make a dealership money, not just cost it money.
Well done and thank you to everyone at NeoSynergy for bringing this system to the market.
Harold Kuhn, Dealer Principal, Park Motor Sales Lincoln Mercury
Detroit, Michigan
Only 19 days from initial agreement to full implementation.
"After installing and now running our business with Darwin XE as the replacement for our previous windows-based DMS, thanks and commendations are in order for you and the entire NeoSynergy team.
Performing like that, especially in the world of dealership management systems, is truly amazing.
From data extraction and conversion to "going live" with the software, each step was handled promptly and professionally. Truly, all of the NeoSynergy team members who had a hand in the conversion were "in sync" with the process and with their co-workers. Too many dealers, especially those who are using older technology from legacy system vendors, the thought of converting can be overwhelming. In our case it was refreshing to see just how smoothly the change can be made, particularly considering that from our initial agreement to our "go live" date was a grand total of 19 days. Performing like that, especially in the world of dealership management systems, is truly amazing.
In terms of the features built into Darwin XE, I couldn't be happier. Having the CRM function embedded in the system rather than forcing me to employ two systems, one from my DMS and on e from an outside vendor, is reason enough to be excited about the change. Add to that the single customer database, the integrated labor time guide, the fact there is no expensive hardware to buy, the automatic backups, not having additional charges beyond my monthly subscription cost and the many other benefits I could list, and it is evident I made the right choice for my business.
To experience the feeling that we have deployed the absolute best solution available in the market to any size dealer from any source is certainly gratifying. Having a system, too, that actually allows us to generate incremental income rather that just serve as an additional expense is a pure bonus. Thanks again to you and everyone at NeoSynergy for your commitment to such a fine product and to us as a new and satisfied client."
Scott Wood, Wood Chevrolet Pontiac Buick GMC
Pisgah Forest, New Hampshire