Highlights:
Promotes Incremental Web Site Stickiness- 40% of Prospects say they would have surfed away without Live Chat.
63% of buyers are more likely to buy from a dealer if they have Live Chat.
Live Chat prospects are serious buyers – 60 % want to buy ASAP, 88% will buy in less than a month.
Live Chat results range from 2 to 30 units sold a month.
On average Outsell dealers see 3-5 sales a month with Live Chat.
Top dealers are closing 15% – 30% Live Chat customers per month. The highest closing rate and gross margin deals come through Live Chat experiences.
Total Buying Cycle- Consumers use live chat during all aspects of the customer life cycle from researching, buying (70%) to maintaining their vehicle (30%).
Turn Browsers Into Buyers 7 Days a Week, 18 Hours a Day
NeoSynergy has partnered with Outsell to bring an additional service to the true ecommerce line-up. Paired with Buy Direct, Live Chat will give you the power to truly take your dealership into the virtual realm of the internet.
Outsell’s Live Chat service immediately engages visitors on your web site. Our trained agents handle inquiries about inventory, vehicle price, and service requests then turn them into ups and service appointments. A chat transcript is provided to give your sales people context, along with detailed information regarding vehicle intentions, financing options, and trade-in data. With that kind of information, you’re closer to the close.
